Frequently Asked Questions

We offer free standard shipping to Canada. Orders are dispatched from Hong Kong. Free shipping covers standard delivery; it does not include any import duties, taxes or carrier clearance fees that may be collected separately.

Processing takes 1–3 business days, followed by an estimated 7–14 business days in transit: approximately 8–17 business days in total. Processing days are Monday–Friday, excluding public holidays. Our cutoff is 5:00 PM Eastern Time (ET); orders placed after this time start processing the next business day. These are estimates, not guaranteed delivery dates. Customs, weather and carrier disruptions may cause delays.

We email your tracking information after dispatch. Track your order on our tracking page. Allow 1–3 business days for tracking to become active. If you have not received tracking information after 4 business days, contact us with your order number.

Contact our team so we can investigate with the carrier. For a confirmed lost or damaged shipment, we will arrange a replacement or full refund. Please report problems promptly; this does not limit your statutory rights. Read our Shipping Policy.

Email support@mondayrow.com within 30 days of receiving your order. Include your order number and the items you wish to return. For change-of-mind returns, items must be unworn or unused, with tags, original packaging and proof of purchase. Obtain return authorisation before sending your parcel.

Our return address is RTE VENTURES LIMITED / Monday Row, Unit 2904–05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong. For change-of-mind returns, including fit or colour preferences, you pay the actual return postage to Hong Kong. International return postage can be expensive; we recommend checking carrier rates and using tracked shipping. We charge no restocking fee. Please contact us before posting your return.

Contact us promptly with your order number and photos of the issue. We cover return shipping in these cases and provide a prepaid return label or a full refund at no cost to you. We do not impose a 48-hour deadline that removes your applicable consumer rights.

We notify you after receiving and inspecting your return. Once approved, we issue the refund to your original payment method within 10 days. Your bank or payment provider may need additional time to post it. Contact us if an approved refund has not appeared after that processing period.

Final-sale items and gift cards are excluded from change-of-mind returns. Made-to-order products can be cancelled within 4 hours of ordering; after this period, they are eligible for return if they arrive damaged or defective. These exceptions do not limit mandatory consumer rights. Read the full Refund Policy.

Contact us within 4 hours of placing your order to request a cancellation or an address change. Once fulfilment begins, changes may not be possible. This does not affect mandatory cancellation rights.

The payment methods available for your order are shown at checkout. Check the currency, prices and final total before confirming payment. Availability can depend on your location, device and payment provider. Your bank may charge currency conversion fees if your account uses a different currency. Read our Billing Terms & Conditions.

Applicable taxes collected by us are displayed at checkout. As orders ship internationally from Hong Kong, additional import duties, taxes or carrier clearance fees may be collected on arrival and are your responsibility. Free standard shipping does not cover those additional charges.

Monday Row is an online store serving customers in Canada, owned and operated by RTE VENTURES LIMITED, a Hong Kong company. Business Registration Number: 78488567. Business address: Unit 2904–05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong. Learn more about Monday Row.

Email: support@mondayrow.com
Phone: +1 (416) 538-2328
Customer service: Monday–Saturday, 9:00 AM–5:00 PM Eastern Time (ET). We aim to respond within 24–48 hours. Include your order number and checkout email for order enquiries. You can also use our contact form.