Refund Policy

Last updated: September 16, 2026

You have 30 days from the date you receive your order to request a return from Monday Row.

Return eligibility

Items must be unworn or unused, with tags attached and in their original packaging. A receipt or other proof of purchase is required. These conditions apply to change-of-mind returns and do not remove remedies for faulty or incorrectly supplied goods.

How to request a return

Email support@mondayrow.com with your order number and the items you wish to return. Contact us before shipping anything back. Our team will provide return authorisation and the shipping instructions for our return location in Hong Kong.

Do not send a return to the sender’s address printed on your parcel or send your return before receiving return instructions. Returns sent without prior authorisation may not be accepted, subject to your applicable statutory rights.

Return address

Monday Row / RTE VENTURES LIMITED
Unit 2904–05, 29/F, Universal Trade Centre
3 Arbuthnot Road, Central
Hong Kong

Please obtain return authorisation before sending your parcel to this address.

Return shipping costs

For change-of-mind returns, including an unsuitable fit or colour, you pay the actual return shipping cost from Canada to Hong Kong. International return postage can be expensive; consider obtaining a carrier quote before requesting a return. We recommend a tracked service and retaining proof of postage.

If your item arrives damaged, defective or incorrect, contact us promptly with photos of the issue. We cover return shipping in these cases and provide a prepaid return label or a full refund at no cost to you.

Restocking fee: We do not charge a restocking fee.

Exceptions

Final-sale items and gift cards are not eligible for change-of-mind returns. Made-to-order products can be cancelled within 4 hours of ordering; after that period, they are eligible for return if they arrive damaged or defective. Mandatory consumer rights still apply.

Refund processing

We notify you after receiving and inspecting your return. Once approved, we issue your refund to the original payment method within 10 days. Your bank or payment provider may need additional time to post it to your account. Contact us if an approved refund has not appeared after that processing time.

Contact and business information

Monday Row is owned and operated by RTE VENTURES LIMITED.
Business Registration Number: 78488567

Business address:
Unit 2904–05, 29/F, Universal Trade Centre
3 Arbuthnot Road, Central
Hong Kong

Email: support@mondayrow.com
Phone: +1 (416) 538-2328
Customer service hours: Monday–Saturday, 9:00 AM–5:00 PM (Eastern Time, ET)

Nothing in this policy limits any rights or remedies you have under applicable consumer protection law.