Privacy Policy

Last updated: September 16, 2026

This Privacy Policy explains how Monday Row, operated by RTE VENTURES LIMITED, collects, uses and shares personal information when you visit www.mondayrow.com, place an order or contact us.

Information we collect

We collect information you provide, including your name, billing and shipping addresses, email address, phone number, order details, account details and customer service messages. Payment providers process the payment information needed to complete your purchase.

When you use our website, Shopify and other service providers may collect technical information such as your IP address, browser, device, pages visited and interactions with the store through cookies and similar technologies.

How we use information

  • Process payments, fulfil orders, arrange delivery and manage returns.
  • Provide customer support and communicate about your purchases.
  • Operate and improve our website and customer experience.
  • Help detect fraud, protect our services and meet legal obligations.
  • Send promotional messages where we have your consent or another basis permitted by applicable law.

Consent and marketing choices

Where consent is required, we obtain it for the collection, use or disclosure of your personal information. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. This may affect our ability to provide certain services.

You can unsubscribe from promotional emails using the link in the message or by contacting us. We honour unsubscribe requests within the period required by applicable law. Essential messages about your orders may still be sent.

Cookies

Cookies support functions such as your shopping cart, preferences and website operation. Where used, analytics and advertising technologies help us understand visits and measure campaigns, subject to applicable consent requirements. You can manage cookies through your browser and any cookie controls available on the website. Disabling some cookies may affect store functionality. Learn more about Shopify’s use of cookies.

When we share information

We share information as needed with service providers, including Shopify, payment processors, fulfilment and delivery providers, and customer support or technology providers. Where applicable and permitted, marketing providers help deliver communications or measure campaigns. We may also disclose information to comply with law, protect rights, prevent fraud or in connection with a business transaction, subject to applicable safeguards.

International processing

Our business is based in Hong Kong, and our providers may process information in Canada, Hong Kong, the United States or other countries. Information processed abroad may be subject to those countries’ laws and lawful access by authorities. We use appropriate contractual and other safeguards where required by applicable law.

Retention and security

We retain personal information for as long as reasonably needed for the purposes described here, including order administration, recordkeeping, disputes and legal obligations. We use reasonable safeguards appropriate to the information. No method of transmission or storage is completely secure.

Your rights and questions

Depending on applicable law, you may request access to and correction of your information, withdraw consent or exercise other applicable privacy rights. Contact us using the details below. We may verify your identity before responding. Legal exceptions or retention requirements may apply. You may also raise a concern with the privacy regulator responsible for your jurisdiction.

Our store is not intended for children to use independently. If you believe a child has provided personal information improperly, please contact us.

Updates and privacy contact

We may update this policy as our practices or legal obligations change. The date above identifies the latest revision. Please direct privacy requests or complaints to our privacy contact at support@mondayrow.com.

Monday Row is owned and operated by RTE VENTURES LIMITED.
Business Registration Number: 78488567

Business address:
Unit 2904–05, 29/F, Universal Trade Centre
3 Arbuthnot Road, Central
Hong Kong

Email: support@mondayrow.com
Phone: +1 (416) 538-2328
Customer service hours: Monday–Saturday, 9:00 AM–5:00 PM (Eastern Time, ET)